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***SEE DETAILS BELOW FOR OUR WEEKLY CONTESTS***

BEST HOLD TIME CONTEST

During each payroll week of Monday to Sunday, we are offering two "best hold time" contests for all
home monitors: one contest for 1-on-1 calls, the other contest for Gab calls.

THE PRIZE FOR EACH CONTEST IS $50.00

The winner(s) will be paid with their check or direct deposit sent the following Friday.

When you call (888) 598-5506 to log in you will hear a reminder message directing you to view your
stats online after logging in, to see how you are doing in the contest.

Hold Time Contest Rules

To qualify for the 1-on-1 contest, you must service no fewer than 500 1-on-1 minutes during the week
To qualify for GAB contest, you must service no fewer than 300 GAB minutes during the week
Hold time is calculated only for calls lasting more than 38 seconds
Neither IAS nor the monitor may have terminated the monitor's contract prior to the end of the week

MONITOR OF THE WEEK CONTEST

How do you qualify for this contest??? Simple! All you need to do is logon for your scheduled shifts and service all of your calls to the best of your ability. Really, it’s that simple. Your supervisors will do the rest! At the end of each shift, every supervisor who is working during that shift will nominate a monitor or monitors for “Monitor of the Week”. They will base their nominations on what they heard when listening to the calls you serviced. Here are some of the things they will be listening for:

Did you really listen to what the caller wanted?
Did you take training that you were given recently and apply it to your calls?
Were you able to get a caller to stay on longer than what the supervisor expected?
Have you shown improvement in customer satisfaction?
Did you acknowledge and include new callers on a Gab call?
Were you able to create a fulfilling fantasy for a silent caller?
Did you take a potentially “difficult” caller and satisfy his desires?

At the end of the week we will put all of the nominations in a “hat”, and the monitor whose name is selected will get $25 added to their next direct deposit or check. Pretty simple, huh?!?! The chance at an extra $25 and all you really need is a positive attitude and a little bit of luck!